A service desk solution is more than just tickets
Let us show you how the service desk has evolved to better support your business needs.
Benefits of ITSM solutions from SolarWinds
A robust and mature IT service management (ITSM) solution can help your organization simplify and automate service requests, reduce the support workload, and provide your employees with an exceptional service experience.
Providing support for employees through the service desk
According to ITIL solution methodology, the service desk is an element of the overall service management structure and serves as a single point of contact between employees and IT technicians. Modern solutions enable organizations to provide a better employee experience through streamlined service management capabilities. The IT service desk is the place your employees go when they have questions about (or issues with) the tools they need to do their jobs.
Smart technology built to improve efficiency
Automated ticket-routing, artificial intelligence (AI)-powered smart suggestions, and machine learning capabilities help ensure your IT service desk can effectively deliver services across the organization.
Create positive employee engagement
Provide employees with convenient access to the resources they need through self-service solutions, integrations with tools like Slack and Gmail, live chat, and mobile support.
ITIL best practices
A mature IT service desk solution utilizes best practices to better equip your organization to manage problems, changes, and releases.
Experience yields insights. Here's some of what we've learned.
Pine Labs eliminates tool sprawl and accelerates issue resolution
“There are out-of-box reports that are available, and the kind of reports... is quite amazing...In the longer run, we can reduce MTTD and MTTR up to 40 to 50%.” — Somil Goyal, Infra Architect, Pine Labs.
SolarWinds is a trusted leader, year after year
SolarWinds was recognized in the GigaOm Radar reports as a Leader in Network and Cloud Observability.
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