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Information and insights to help you get more from SolarWinds
St Peter’s Prep Schools Selects SolarWinds Service Desk Over Spiceworks, Atlassian, and Zendesk
Learn how a two-person IT department without a formal ticketing solution used SolarWinds Service Desk to improve call response time and aid resource planning.
Saber Healthcare Guarantees 99.9% SLA With SolarWinds Service Desk in IT and Over a Dozen Other Departments
Assisted living industry leader reduces software spend and sprawl by expanding SolarWinds Service Desk company-wide.
College Simplifies IT Asset Management and Streamlines Workflows Using Samanage ITSM Software
Holy Cross was using an IT service desk product from CA Technologies, a companion product to their Unicenter network monitoring system. At the time when they were selecting a service desk product, they chose the CA product because it was bundled with the larger system. “We moved off Unicenter many years ago, but continued to use service desk for IT help desk tracking,” said Ellen Keohane, chief information officer at Holy Cross.
Homebuilder M/I Homes Reduces Incidents by Nearly 30% With Data Insights
Learn how streamlining ticketing, accelerating troubleshooting, and optimizing issue resolution drives efficiencies throughout the geographically dispersed organization.
Using Machine Learning and Bots to Automate Service Delivery
Samanage is now SolarWinds® Service Desk.
Streamlining Processes and Unifying Departments through ITSM
Samanage is now SolarWinds® Service Desk.
Communication and Asset Control Increases with Samanage Integrated Asset Management and Service Desk Solution
As a service desk, the IT department at J.F. Brennan Company had users submitting requests multiple ways. Some requests were going to one member of the team, others to multiple members of the team, or the incident would go unreported altogether. “With over 300 employees, our tracking system of spreadsheets, databases, and emails could not keep us on top of our tasks or bigger projects,” said Caleb Rose, IT coordinator.